At Jaymark Jewelers, we want you to have a
satisfying shopping experience. For your convenience, the following payment
options are available: American Express, Visa, Mastercard and Discover. As soon
as you place your order using our easy-to-navigate system, we immediately begin
processing it. Because it is immediate, canceling your order is not an option.
Most orders are processed and leave our facility in as little as two business
days. If for some reason you change your mind after placing an order, we welcome
you to take advantage of our 30-day return policy, detailed below.
Shipping We use the most reputable shipping
companies to deliver your purchase in a timely manner. We deliver to street
addresses the continental United States, Hawaii, and Alaska using private
carriers. We use United States Postal Services (USPS) for APO/FPO and P.O. Box
destinations.
Security/Insurance
Protection
When your order is shipped from our facility, you will receive
an email with the tracking information. All packages are fully insured at no
additional charge to you and require a signature upon delivery.
Shipping Options
Please note that the shipping times stated below
are in addition to the processing time.
UPS
Ground (under $500)
$9.95
UPS
Ground (over $500)
FREE
USPS Express Mail (under $500)
$14.95
USPS Express Mail (over $500)
$4.95
Fedex Next Day (under $500)
$24.95
Fedex Next Day (over $500)
$14.95
In-Store Pickup
FREE
Deliveries to Alaska and Hawaii require additional time in
transit.
Questions
For product inquiries or help using the Jaymark Jewelers website, please call 845-265-9246.
Cancellations and Returns
Jaymark Jewelry will refund any in stock purchase by the
same method of payment within 7 days of purchase. Item must be in unworn
condition, in original box and have original receipt. Items retuned after 7
days will be given store credit only. No returns or exchanges after 14 days.
Some credit card returns are subject to a re-stocking fee equal to charges
incurred by Jaymark Jewelry. Gift certificates are not redeemable for cash.
**Non-refundable items: Special orders are "items not in stock", any custom
work, presized rings, layaways, or engraved items**
Returns are easy.
-- You must print and
complete a Merchandise Return form. To do so, you will need the original
order number. Go to Account Administration > View Order History.
Find your order by order date or order number and select it. Then select
"Print Return Label". You can click here to go directly to the
View Order History page.
-- Follow the
instructions on the Merchandise Return Form.
-- Please make note of
why the item is being returned. You can simply write this on the form you
include inside the package.
-- The item(s) must be
returned in its original packaging and with all accompanying manuals and
accessories.
-- Package the item
securely so as to avoid damage during shipping. If you are returning an
item of significant value, we recommend that you insure it against loss or
damage.
-- All manufacturers'
warranties are in effect.
Send the package to:
Jaymark Jewelers, 3612 Route 9, Cold Spring, NY 10516
